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Your Federal Rights

The FTC Funeral Rule gives you important federal rights.

Among your rights are:

1) Correct, complete price information by phone to anyone who calls;

2) Itemized General Price List and Casket Price List before discussion of
services/caskets; you should keep both.
(The state requires these be mailed, so phone for both.);

3) Salespersons must not mislead you (as saying falsely that: a casket is needed for
cremation; embalming is required; or a mortuary employee must accompany a body being shipped).

4) Call the FTC about any violations.

Complaints about: Mortuaries (misleading, pressuring):
FTC, 1-310-235-7890 (LA), 1-202-326-3024 (Wash.DC)

Federal Trade Commission (FTC) for the Consumer

FTC - Complaint Form

Contact Local Better Business Bureau
Contact State Attorney General's Office "Fraud Line"
Contact Local Community Legal Service Senior Citizen Office
Contact Local TV/newspaper Consumer Advocates
Contact State Funeral Board

For Cemeteries: Contact State Real Estate Dept.

For Pre-Pay Plans: Contact State Insurance Dept.

Lack of funds:

Indigent Burial Program (county), provides cremation or burial
(no viewing or church services) for persons with no funds.

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Copyright 2008 Patrick F. Corrao, eMail pfcorra1@yahoo.com